AccessHR is pleased to partner with our client, Calgary Region Immigrant Employment Council (CRIEC) in the recruitment of a full-time Director of Operations.  

The Calgary Region Immigrant Employment Council (CRIEC) is a robust, fun, 10-person not-for-profit organization with big plans for growth. In a nutshell, we assist newcomer professionals with developing and executing strategies leading to successful employment outcomes. Our vision is a welcoming community that encourages, fosters, and enables every person to reach their potential.

3 Key Pillars 

1. Mentorship Program - Match newcomer professionals with volunteer Mentors
2. Mentor Engagement - Work with organizations to recruit, train, and coach Mentors
3. Employer Engagement - Work with employers to increase their readiness to engage, attract, recruit, and retain newcomer professionals

The Director of Operations will report to, and work very closely with, the Executive Director and will be a key member of the senior leadership team. You will provide strategic and operational leadership to programs, finance, human resources, health and safety, risk management, legal, information technology, and partnership engagement.

The successful candidate has a track record of building mutually beneficial relationships that help execute business functions with the highest degree of professionalism. A skilled problem solver that thrives in a fast paced and ever-changing environment, you can manage multiple priorities and quickly respond to the needs of staff and other stakeholders with well-thought out and workable solutions.

Results Oriented: Drive to deliver high-quality results

Collaborative: Collaborate transparently, share information, and actively listens to other perspectives

Accountable: Dependable and responsible

Takes Initiative: Find a way forward when there may be no guiding precedent

Values: Lead with integrity and honesty and genuinely cares about people

Organized: Planful; ability to work on multiple projects simultaneously and meet deadlines

Adaptability: Open to change and adding additional projects and priorities as needed

Diversity and Inclusion: Promotes a collaborative and supportive environment where individuals have a sense of belonging and feel respected and valued for their contributions 

Leadership and Collaboration

• Lead cross-functional teams and identify opportunities for innovation
• Build effective relationships with stakeholders and strategic partners
• Celebrate successes, coach and mentor staff
• Empower and support leaders with managing budgets, developing work plans, and creating meaningful key performance indicators (KPIs)
• Work directly with the Executive Director to:

Finance and Risk Management

• Provide leadership and oversight for financial resources including risk mitigation
• Ensure financial allocation maximizes operational efficiency while meeting funder agreement terms

Human Resources

• Lead and promote an engaging, collaborative, and healthy work environment
• Ensure CRIEC meets or exceeds all employment and health and safety standards
• Review and assess benefits options to maximize value for CRIEC and staff members
• Coordinate contractor activities including IT, Communications, Research, and Bookkeeping
• Collaborate with Mentoring Program Manager to support mentor needs required to reach targets
• Review, update, and implement HR related strategy and policies

Information Management and Technology

• Assess effectiveness of existing platforms and software; explore more effective solutions
• Lead development of processes to support a secure, safe environment

Organizational Management

• Lead implementation of strategic and operational plans, develop and update operational polices and processes, and collaborate with external vendors and stakeholders
• Work directly with the Executive Director to:
• • Direct organizational development initiatives
  • Develop and manage the execution of an operations plan
  • Develop and execute a communications strategy
  • Empower leaders to report to funders and other stakeholders
  • Explore diverse funding opportunities with organizations, government funders, and foundations

Program Management

• Oversee hallmark programs, ensuring that programs are managed to goals and budgets
• Develop, monitor, and analyze key operational metrics including KPIs, OKRs, and Logic Models
• Develop and monitor annual organizational work plans, calendar, and operations plan. 

Strategic Partner Engagement

• Work with Executive Director to establish and capitalize on strategic partnerships, act as primary contact for the IEC Network
• Develop and maintain collaborative relationships with Calgary’s local community partners

Legal Services

• Provide oversight on legal services in coordination with external counsel; ensure compliance with all federal and provincial legislation and timely and accurate completion of filings

• 5+ years’ experience in an operational leadership position with demonstrated success setting and achieving program and organization-wide targets.
• Post-secondary graduate in Community Development/Social Work, Social Sciences, Business, Management/Administration, Education, or a related field
• Kind and approachable while leading the way to desired outcomes
• Demonstrated ability to build, manage and mentor high-performance teams
• Microsoft Office proficiency with the ability to quickly learn new applications
• Exceptional interpersonal, communication, and collaboration skills
• Planful and organized with the ability to be adaptive and flexible as needed

Assets

• 5+ years’ experience in an operational leadership position with demonstrated success setting and achieving program and organization-wide targets.
• Post-secondary graduate in Community Development/Social Work, Social Sciences, Business, Management/Administration, Education, or a related field
• Kind and approachable while leading the way to desired outcomes
• Demonstrated ability to build, manage and mentor high-performance teams
• Microsoft Office proficiency with the ability to quickly learn new applications
• Exceptional interpersonal, communication, and collaboration skills
• Planful and organized with the ability to be adaptive and flexible as needed